Frequently Asked Questions
Registration for e-ECE 2021
If you are encountering issues when trying to register for e-ECE 2021, please read the commonly Frequently Asked Questions below, which may answer your query. If you are still unsure, please email email@example.com and we will be pleased to assist!
1. I am an ESE member, and the 'Choose tickets' button is not working, what can I do?
If this is the case, then there are two reasons why this is happening:
- You are using a different email address from the one which is associated to your ESE membership account. Please note that you must use the email address which is linked with your membership to be able to proceed with registration.
- Your membership number is incorrect.
If you cannot remember which email address you have used for your membership, or what your membership number is, please email firstname.lastname@example.org for a reminder of your membership details.
2. I am registering on behalf of someone else, but it won't let me 'Choose tickets'?
In this case, you are most likely using your own email address to register the delegate you are registering on behalf of. Once you have created an account for yourself, you are given the option to 'Register or book tickets for someone else'- after selecting this option, you must use the delegate’s information and not your own. I have a new membership, why isn’t my registration working?
It can take a few days for new memberships to update on our registration system. Please allow a few days after applying for ESE Membership before registering for the event, to ensure that the membership data on our systems have updated.
3. Can I still apply to become a member of ESE and be eligible for discounted registration to e-ECE 2021?
The deadlines for you to submit a new membership application in time for e-ECE 2021 are:
To access the Early Bird discounted membership registration rates, deadline 6 May, please submit a new membership application by: Thursday 22 April 2021 (23:59 CEST)
To access the post Early Bird deadline discounted membership registration rates, please submit a new membership application by: Monday 10 May 2021 (25:59 CEST)
4. I do not have an account, what do I do?
Please click on the link within 24 hours of receiving it (if the link has expired, you can request a new one from the login page). If you have not received this email, please check your SPAM folder.
5. Which registration type should I select?
You need to select the option that is appropriate to your membership and career stage: If you are uncertain, please contact email@example.com
The preferred payment method for the Congress is on-line payment with a credit/debit card. When you have provided your personal details in the online registration form, you will be automatically redirected to the WorldPay secure payment site before confirming your registration on the final page of the form. An automatic payment receipt is sent by email from WorldPay if the payment is processed successfully.All payments for the Congress must be made in Euros and paid into the designated European Society of Endocrinology bank account as detailed on the registration payment page via credit card for individual bookings and either credit card or invoice for Group Bookings. Bioscientifica Ltd is the professional conference organiser for e-ECE 2021 and acts on behalf of the European Society of Endocrinology (ESE).
It is important that you click the ‘FINISH’ button and request confirmation via email. Failure to do so will mean your registration will not be complete and may delay sending you vital information about the Congress and your entry to the Congress when it opens.
If your card has added security features, you may need to approve the payment before you can proceed. Once you have approved the payment, please wait a couple of minutes (do not log out) before trying again and your payment should go through successfully.
Registrations cannot be cancelled. If you are unable to attend the live event, the content will continue to be available to you on ESE On Demand for 60 days.
8. How do I verify my account to gain access?
If you have not used the M-anage platform before for a previous online event and have been registered by a third party (or part of a group booking), please click here and log in and follow the instructions to setup your credentials and trigger an account verification email. Please make sure you do this before the start of the event to ensure there are no delays with accessing the sessions on the day. If you have registered yourself, you do not need to do this.
If you have already confirmed your account, but do not remember your password, you can reset this by clicking on FORGOT PASSWORD. Please check your spam folder for any communications
IMPORTANT ACCESS INFORMATION FOR GROUP LEADERS: If your participants have not previously accessed ESE's platform via M-anage (ESE’s On Demand and online Congress platform), please remind them to look out for an email from the M-anage support team to verify their account. If participants do not verify their account, they will not be sent instructions of how to access e-ECE 2021.
If your participants have used the M-anage platform before, please ask them to login to ensure they remember their login details. If they have forgotten their password, they can reset this by clicking on FORGOT PASSWORD. They will need to check their SPAM/Junk folder for any communications as these may land there depending on SPAM filter settings and firewalls.
9. Can I transfer my registration to a colleague?
No, your registration cannot be transferred to anyone else.
10. Can a colleague use my registration details to log in and view e-ECE 2021?
No, your registration and login details can only to be used by yourself. The Certificate of Attendance and CME Certificates will only be issued to the relevant registered delegate.
11. I submitted an abstract – what is happening with it?
All accepted abstracts will be published in Endocrine Abstracts approximately two weeks prior to the Congress, and will also be available online on ESE On Demand. Abstracts accepted as poster presentations will be published online on ESE On Demand.
Please note if you have submitted an abstract at least one author must register in full to attend e-ECE 2021 and to present this work at the Congress. Any author failing to present an accepted abstract at e-ECE 2021 will be automatically excluded from submitting any future abstracts.
Abstract submission deadline: Monday 1 February 2021 (23:59 CET)
1. Will the content from e-ECE 2021 be accessible after the virtual meeting has finished?
The majority of the session recordings will be available on the e-ECE platform and on ESE On Demand a few hours after the session has taken place for all registered delegates. All registered delegates will have access to this content for 60 days, and if you are an ESE member, access will continue after this date.
1. Which internet browser should I use?
For you to have the best user experience at the e-ECE 2021 Congress, we strongly recommend using Google Chrome as your internet browser as this works best with the event's digital platform. You can find instructions on how to download Google Chrome here.
2. CME and Certificates of Attendance
The scientific programme of the 23rd European Congress of Endocrinology (e-ECE 2021), 22-26 May 2021 is awaiting accreditation for European CME credits (ECMEC) by the European Accreditation Council for Continuing Medical Education (EACCME).
CME points will only be awarded if:
- The content is viewed in real time (live)
- Each qualifying session is viewed for a minimum of 20 minutes
- An evaluation of each session viewed is completed.
You will only be able to receive CME credits for the content that you watch live. CME is not awarded for any sessions watched on ESE On Demand.
If you have any other questions, please contact firstname.lastname@example.org