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General FAQs

To view the full terms and conditions please click here.

ECE@Home
Once your booking is confirmed for an ECE@Home ticket, and payment has been made, registration for ECE 2024 cannot be cancelled or refunded as all content will be available for you to access during and after the Congress dates on ESE On Demand.

If you have not used the M-anage platform before for a previous online event and have been registered by a third party (or part of a group booking), please click here and log in and follow the instructions to set up your credentials and trigger an account verification email. Please make sure you do this before the start of the event.  If you have registered yourself, you do not need to do this.

If you have already confirmed your account, but do not remember your password, you can reset this by clicking on FORGOT PASSWORD. Please check your spam folder for any communications.

IMPORTANT: If you have not used the ESE On Demand M-anage platform before for a previous ESE online event and have been registered by a third party or part of a group, please click here and log in and follow the instructions to set up your credentials and trigger an account verification email. Please make sure you do this before the start of the event. If you have registered yourself, you do not need to do this.

If you have already confirmed your account, but do not remember your password, you can reset this by clicking on FORGOT PASSWORD. Please check your SPAM folder for any communications.

IMPORTANT ACCESS INFORMATION FOR GROUP LEADERS: If your participants have not previously accessed ESE's platform via M-anage (ESE’s on demand and online Congress platform), please remind them to look out for an email from the M-anage support team to verify their account. If participants do not verify their accounts, they will not be sent further instructions about ECE 2024. 

If your participants have used the M-anage platform before, please ask them to log in to ensure they remember their login details. If they have forgotten their password, they can reset this by clicking on FORGOT PASSWORD. They will need to check their SPAM/Junk folder for any communications as these may land there depending on SPAM filter settings and firewalls.

No, your registration cannot be transferred to anyone else.

Yes, the content (the recordings which include slides) from ECE 2024 will be accessible on ESE On Demand for 60 days after the congress to all registered delegates. Please note, some industry content will be removed seven days post Congress. Non-members will lose access after 60 days.  

ESE Members who don’t register to attend ECE 2024 will be able to access content highlights only from ECE 2024 after 60 days. All other content will become accessible a year after the Congress (May 2025). 

A Certificate of Attendance will be available for all delegates attending the ECE 2024 Congress. This will be available via the ECE 2024 platform after the event closes.

For you to have the best user experience at ECE 2024, we strongly recommend using Google Chrome as your internet browser as this works best with the event's digital platform. You can find instructions on how to download Google Chrome here. 

Yes, if the session is available to watch live you can add your questions/comments during the live session. The question box will appear underneath the live stream.

ESE Membership renewals for 2024 will be sent out in December 2023. This is slightly later than usual as we are currently installing a new Membership Management System. This new Membership system will have lots of useful new features to help you make the most of your ESE Membership benefits, and will also include new payment options for renewal. Please don’t worry as you can access all your Member benefits as usual. If you have any questions, please contact us at info@euro-endo.org.