Frequently asked questions

Registration

I am an ESE member, and the 'Choose tickets' button is not working, what can I do? 

If this is the case, then there are two reasons why this is happening: 

  1. You are using a different email address from the one which is associated to your ESE membership account. Please note that you must use the email address which is linked with your membership to be able to proceed with registration. 
  2. Your membership number is incorrect.

If you cannot remember which email address you have used for your membership, or what your membership number is, please email info@euro-endo.org for a reminder of your membership details. 

I am registering on behalf of someone else, but it won't let me 'Choose tickets'? 

In this case, you are most likely using your own email address to register the delegate you are registering on behalf of. Once you have created an account for yourself, you are given the option to 'Register or book tickets for someone else'- after selecting this option, you must use the delegate’s information and not your own. 

I have a new membership, why isn’t my registration working? 

It can take a few days for new memberships to update on our registration system. Please allow a few days after applying for ESE Membership before registering for the event, to ensure that the membership data on our systems have been updated.

Can I still apply to become a member of ESE and be eligible for discounted registration to ECE 2022?

To access the early bird discounted membership registration rates, please submit a new membership application by Thursday 24 March 2022 (23:59 CEST)

I do not have an account, what do I do?

Please click on the link within 24 hours of receiving it (if the link has expired, you can request a new one from the login page). If you have not received this email, please check your SPAM folder.

Which registration type should I select?

You need to select the option that is appropriate to your membership and career stage: If you are uncertain, please contact ece2022@endocrinology.org

Cancellation

To view the full terms and conditions please click here.

How do I verify my account?

If you have not used the M-anage platform before for a previous online event and have been registered by a third party (or part of a group booking), please click here and log in and follow the instructions to set up your credentials and trigger an account verification email. Please make sure you do this before the start of the event.  If you have registered yourself, you do not need to do this.

If you have already confirmed your account, but do not remember your password, you can reset this by clicking on FORGOT PASSWORD. Please check your spam folder for any communications.

IMPORTANT: If you have not used the ESE On-Demand M-anage platform before for a previous ESE online event and have been registered by a third party or part of a group, please click here and log in and follow the instructions to set up your credentials and trigger an account verification email. Please make sure you do this before the start of the event. If you have registered yourself, you do not need to do this.

If you have already confirmed your account, but do not remember your password, you can reset this by clicking on FORGOT PASSWORD. Please check your SPAM folder for any communications.

IMPORTANT ACCESS INFORMATION FOR GROUP LEADERS: If your participants have not previously accessed ESE's platform via M-anage (ESE’s On Demand and online Congress platform), please remind them to look out for an email from the M-anage support team to verify their account. If participants do not verify their accounts, they will not be sent further instructions about ECE 2022. 

If your participants have used the M-anage platform before, please ask them to log in to ensure they remember their login details. If they have forgotten their password, they can reset this by clicking on FORGOT PASSWORD. They will need to check their SPAM/Junk folder for any communications as these may land there depending on SPAM filter settings and firewalls.

Can I transfer my registration to a colleague?

No, your registration cannot be transferred to anyone else.

I want to make a booking for more than one person but less than 10. Is this possible?

Yes, you can make a booking for more than one person but you will need to do the bookings one at a time so every delegate has a separate invoice. This is to ensure that each delegate receives a QR code so that they can collect their badge onsite and receive instructions on how to access the online platform. Please select the option ‘Register or book tickets for someone else’ during Registration.

Abstract Submission

I submitted an abstract – what is happening with it?

All accepted abstracts will be published in Endocrine Abstracts approximately two weeks prior to the Congress and will also be available online on ESE On Demand. Both publications will correspond with the ECE 2022 Congress. Abstracts accepted as poster presentations will be published online on ESE On Demand.

Please note if your abstract is accepted at least one author must register and pay to attend the Congress, either in person or virtually. You will be notified of acceptance or rejection in March 2022, before the Early Bird Registration Deadline (Thursday 7 April 2022, 23:59 CEST) so you will still be able to take advantage of the lower registration fees.

Abstract submission deadline: Monday 31 January 2022 (23:59 CET)

General

Will the content from ECE 2022 be accessible after the virtual meeting has finished?

Yes, the content (the recording which includes slides) from ECE 2022 will be accessible on ESE On Demand for 60 days after the congress to all registered delegates. Please note, some Industry content will be removed seven days post-Congress. Non-members will lose access after 60 days.

ESE Members who don’t register to attend ECE 2022 will be able to access content highlights only from ECE 2022 after 60 days. All other content will become accessible a year after the Congress (May 2023).

Technical

Which internet browser should I use if I am attending via ECE@Home?

For you to have the best user experience at the ECE 2022 Congress, we strongly recommend using Google Chrome as your internet browser as this works best with the event's digital platform. You can find instructions on how to download Google Chrome here.

CME and Certificates of Attendance

The scientific programme of the 24th European Congress of Endocrinology (ECE 2022), 21-24 May 2022 is awaiting accreditation for European CME credits (ECMEC) by the European Accreditation Council for Continuing Medical Education (EACCME).

CME points will be awarded whether you view sessions live in person, live online (ECE@Home) or via ESE on Demand, within a week of the event. The event will be granted a maximum number of credits and you will not be able to obtain extra credits for watching the recorded sessions that you could not attend live (onsite or online) on ESE on Demand. If you view a particular session live and via ESE on demand, you will only be allocated CME credit/s once. 

CME points will only be awarded if:

  • Each qualifying session is viewed for a minimum of 20 minutes
  • The post event evaluation form is completed

Covid-19

What Covid measures have been put in place at the MiCo Congress Centre?

The event will take place at the MiCo Congress Centre who have been working hard over the last 18 months to ensure that the centre is COVID safe and complies with all government guidelines. These include; reduced room capacities in order to comply with social distancing rules, increased cleaning and sanitation to take place, provision of self-service sanitation stations, extra signage and personnel to manage visiting flows and control gatherings and checking of digital COVID certificates on arrival. Government guidelines are subject to change but please be rest assured that we will keep you updated with any changes in the lead up to the event. For information on the current measures please visit the Italian National Tourism Agency. Please note: Current measures are valid until 15 December 2021.

I submitted an abstract but I can no longer attend in person due to Covid-19 restrictions. What do I do?

Rapid Communication:

We will ask you to submit a pre-recorded presentation which we will play live at the Congress. The session will be recorded and will be made available on ESE on Demand. As you will not be onsite you will not be able to take part in the Q&A but delegates can leave comments/questions for you alongside your session on ESE on Demand which you can respond to.

Oral Communication:

Instead of delivering your presentation live, we will ask you to submit a pre-recorded presentation which we will play live at the Congress. The session will be recorded and will be made available on ESE on Demand. As you will not be onsite you will not be able to take part in the Q&A but delegates can leave comments/questions for you alongside your session on ESE on Demand which you can respond to.

Physical Poster:

As you will not be onsite to display your poster, we will leave a blank space on the poster board to say that unfortunately you were unable to attend in person but your ePoster will be available online. However, if you have a colleague who can attend in-person, they can display your poster for you onsite.

I have bought an in-person ticket for ECE 2022 but I can longer attend due to personal reasons. What do I do?

Please click here to view the full terms and conditions

I have bought an in-person ticket for ECE 2022 but I can longer attend due to Covid-19 Restrictions. What do I do?

Please click here to view the full terms and conditions

I have bought an in-person ticket for ECE 2022 but I can longer attend as I am unwell. What do I do?

Please click here to view the full terms and conditions

I have bought an in-person ticket for ECE 2022 but my flight/accommodation has been cancelled. What do I do?

Please click here to view the full terms and conditions

If you have any other questions, please contact ece2022@endocrinology.org