ECE@Home FAQS

Cancellation

To view the full terms and conditions please click here.

ECE@Home
Once your booking is confirmed for an ECE@Home ticket, and payment has been made, registration for ECE 2023 cannot be cancelled or refunded as all content will be available for you to access during and after the Congress dates on ESE On Demand.

How do I verify my account?

If you have not used the M-anage platform before for a previous online event and have been registered by a third party (or part of a group booking), please click here and log in and follow the instructions to set up your credentials and trigger an account verification email. Please make sure you do this before the start of the event. If you have registered yourself, you do not need to do this.

If you have already confirmed your account, but do not remember your password, you can reset this by clicking on FORGOT PASSWORD. Please check your spam folder for any communications.

IMPORTANT: If you have not used the ESE On-Demand M-anage platform before for a previous ESE online event and have been registered by a third party or part of a group, please click here and log in and follow the instructions to set up your credentials and trigger an account verification email. Please make sure you do this before the start of the event. If you have registered yourself, you do not need to do this.

If you have already confirmed your account, but do not remember your password, you can reset this by clicking on FORGOT PASSWORD. Please check your SPAM folder for any communications.

IMPORTANT ACCESS INFORMATION FOR GROUP LEADERS: If your participants have not previously accessed ESE's platform via M-anage (ESE’s On Demand and online Congress platform), please remind them to look out for an email from the M-anage support team to verify their account. If participants do not verify their accounts, they will not be sent further instructions about ECE 2023.

If your participants have used the M-anage platform before, please ask them to log in to ensure they remember their login details. If they have forgotten their password, they can reset this by clicking on FORGOT PASSWORD. They will need to check their SPAM/Junk folder for any communications as these may land there depending on SPAM filter settings and firewalls.

Can I transfer my registration to a colleague?

No, your registration cannot be transferred to anyone else.

Will the content from ECE 2023 be accessible after the virtual meeting has finished?

Yes, the content (the recording which includes slides) from ECE 2023 will be accessible on ESE On Demand for 60 days after the congress to all registered delegates. Please note, some Industry content will be removed seven days post-Congress. Non-members will lose access after 60 days.

ESE Members who don’t register to attend ECE 2023 will be able to access content highlights only from ECE 2023 after 60 days. All other content will become accessible a year after the Congress (May 2024).

CME and Certificate of Attendance

CME

We have applied for CME accreditation from the European Accreditation Council for Continuing Medical Education (EACCME^®).

Certificate of Attendance

A Certificate of Attendance will be available for all delegates attending the ECE 2023 Congress. This will be available via the ECE 2023 platform after the event closes.

Which internet browser should I use if I am attending via ECE@Home?

For you to have the best user experience at the ECE 2023 Congress, we strongly recommend using Google Chrome as your internet browser as this works best with the event's digital platform. You can find instructions on how to download Google Chrome here.

Can I ask questions to the speakers?

Yes if the session is available to watch live you can add your questions/comments during the live session or afterwards (for up to 2 weeks). The question box will appear underneath the live stream or the on demand webcast.